This document, together with all the documents mentioned therein, establishes the conditions governing the use of this website and the purchase of products on it, hereinafter, the Conditions. We kindly ask you to read these Conditions, our Cookies Policy and our Privacy Policy together, the Data Protection Policies carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and by our Data Protection Policies, so if you do not agree with all the Conditions and with the Protection Policies of Data, you should not use this web page. If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact channels

The Terms and conditions listed below have been drafted for Biscuit Store SL, hereinafter, biscuit to facilitate website usersb, permanently, easily and free of charge, clear, understandable, unequivocal and truthful information on the conditions that regulate the sale of our products through our website. These Conditions will remain available to all users in the Terms and Conditions section where they can be consulted and printed whenever they wish.n.

To make purchases through our website, it is necessary that the user read and expressly accept through the box enabled for this purpose these General Purchase Conditions when registering or when making the purchase as a guest, in such a way that it will not be possible complete the purchase process or place orders without your prior acceptance.


 The sale of items through this website is carried out under the name Biscuit Store SL with address at Plaza del Mercat 7, 07001, Mallorca, with CIF B87945838 and


 The information or personal data that you provide about yourself will be treated in accordance with the provisions of the Data Protection Policies. By using this website, you consent to the processing of said information, data and declare that all the information or data you provide us are true and correspond to reality.

Geographical scope of the offers

The existing product offering on the It will only have the following countries as geographical scope: Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark except Greenland, Slovakia, Slovenia, Spain peninsula and the Balearic Islands, Estonia, Finland, France except Corsica, Greece except Islands, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal except Azores and Madeira, United Kingdom except Channel Islands, Czech Republic, Romania, Sweden, in such a way that no shipments will be made to other areas.otras zonas.

If a resident in areas other than those indicated wishes to buy a product from us, they should contact Biscuit by sending an email to

¿How to buy?

Only those over 18 years old or those minors of such age who are emancipated in accordance with the requirements established by the Civil Code may make purchases on our website Accordingly, the user states that they are over 18 years of age or an emancipated minor and that, therefore, they have the necessary legal capacity to contract so that they can make purchases by themselves through our website. If a minor wants to buy an item, their parents or legal representatives must do so or, at least, have their authorization. Biscuit does not assume any responsibility for purchases made by minors in breach of the requirements of this paragraph.

For their part, the guest will not have the obligation to register but must provide us with their personal data necessary to make the shipment and, where appropriate, billing.

In both cases, the purchase process is very simple, since the user only has to select the product / s that he wishes to buy, the number of items and add them to the basket. When selecting each product, detailed information about it is displayed: product characteristics, price, corresponding taxes, shipping costs.o.

If the client has a promotion code or an online voucher to benefit from the applicable conditions and discounts indicated therein, they must include it at this time.

To finalize the purchase, the customer must click on Place Order. If you were a user who had previously registered, you must identify and authenticate yourself, using your username, email address and password.eña.

Subsequently, you must verify your data, except if you are acting as a guest, in which case they will be those provided in the form provided for this purpose, in case you want to indicate different shipping and billing addresses, review the order and finally click on Pay to pay for the purchase by credit or debit card VISA, Mastercard and Maestro or through Paypal. Any expense originated by the selected means of payment will be the exclusive responsibility of the buyer.dor.

All payments made by credit or debit card are made through the secure payment gateway of the financial institution, which encrypts the card details. In order to provide maximum security to the payment system, Biscuit uses secure payment systems from leading financial institutions in electronic commerce. In this sense, the confidential data of the payment are transmitted directly and in an SSL encrypted form to the corresponding financial institution. For payment with Visa and MasterCard cards, Biscuit has introduced the SEC Secure Electronic Commerce service with the international 3D Secure protocol that is distinguished by the Verified by Visa and MasterCard SecureCode distinctive. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, you will connect with the issuing bank, which will request that you authorize the operation by means of a personal authentication code. The operation will only be carried out if the bank that issued the credit card confirms the authentication code. Otherwise, the transaction will be rejected.ada.

As a complementary measure to the Secure Payment system and with the aim of collaborating in the prevention of fraud through the Internet, Biscuit reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate, including the cancellation of the order. so that the purchased merchandise is delivered in accordance with the data contained in the order.ido.

Once the payment has been validated, a purchase agreement is established between the user and Biscuit with these conditions.

The only languages in which purchases can be made will be in Spanish, English and French.

Once the purchase process is completed, it will be confirmed through the order receipt email sent to the buyer that will also contain a description of the product with its characteristics, price, taxes and shipping costs as well as delivery time in the terms described in the geographical scope section of the offer of these General Conditions.s.

Failure to receive this message may be due to some transitory communication problem on the network or a typing error in the communicated email address. In both cases, it is advisable that you contact us through the email address

Subsequently, once the appropriate checks have been made, an email will be sent confirming the shipment or denying it if there is no stock of any of the items included in the order.o.

For any questions, the user can send us an email to


Technical means to correct errors

In any case, you can correct errors related to the personal data provided during the purchase process by contacting the customer service through the email address

This web page shows confirmation windows in various sections of the purchase process thatThey do not allow the order to continue if the data in these sections have not been providedcorrectly. Likewise, this web page offers the details of all the articles that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, in the aforementioned email, to correct the error.

Item availability

All orders are subject to the availability of the products. If difficulties arise in

Regarding the supply of products or if there are no items in stock, we will refund any

amount that you could have paid.


The products offered through this website are subject to the legally established guarantees.

In this sense and, in accordance with the provisions of article 116 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other laws complementary, it will be understood that the products are in accordance with the contract provided that all the requirements expressed below are met, unless due to the circumstances of the case, any of them is not applicable:

  1. a They conform to the description we make and have the qualities of the product that we present through this website..
  2. b They are suitable for the uses to which products of the same type are ordinarily used..
  3. c Are suitable for any special use required by the customer when he has brought it to our attention at the time of the contract, provided that we have accepted that the product is suitable for such use..
  4. d Present the usual quality and performance of a product of the same type that the customer can reasonably expect, taking into account the nature of the product and, where appropriate, the public statements about the specific characteristics of the products that we have made..

In accordance with all this, if any product is not in accordance with what is offered and with these conditions of purchase, the customer must notify Biscuit by sending an email 

Right of withdrawal

The user will have a period of fourteen calendar days from the receipt of the order to exercise the right of withdrawal. For this purpose, the date on the delivery note will be counted as the start date of such period.a.

The cost of transport for the return of the item (s) will always be paid by the customer. If the reason for the return is for a TARE of the product, Biscuit will refund this amount once we receive the product and verify that a TARE is present. The products to be returned cannot show signs of having been used and must always have all their original labels and without having been tampered with. It is very important that all products in Biscuit are washed according to their specifications on the wash label.

In accordance with the provisions of article 103 of Royal Legislative Decree 1/2007, the right of withdrawal will not apply, in that which affects our scope of activity, in the following cases:

  1. to. The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
  2. b. Contracts for the supply of products made according to the specifications of the consumer and user or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly.

The user may exercise theright of withdrawal Either by sending a completed withdrawal document together with the invoice or document proving the purchase to Biscuit, by sending an email to

In the event that the user has exercised the right of withdrawal, both parties must reciprocally refund the amounts without counting the shipping costs, except for Tara and products except for the exceptions provided in the Civil Code.l.

Once the user has exercised the right of withdrawal, Biscuit will contact him to proceed with the refund of the amount by the means selected by the user himself, which will be done as soon as possible and, in any case, within a maximum period of 30 days from the withdrawal.

Modification of the general conditions of purchase

Legislative changes or in the agreements with our member establishments that oblige us to modify these General Purchase Conditions may occur. For this reason, Biscuit reserves the right to modify the information and terms thereof at any time, although these changes will not have retroactive effects on the products previously contracted. That is why we recommend that users read them every time they access our website and, in any case, whenever they want to make a purchase, so that they can freely decide if they want to continue using it and even make purchases.

In any case, the conditions that were in force at the time of making each purchase will apply.

Events beyond our control

Biscuit will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed by virtue of this contract, the cause of which is due to events beyond its control. Cause of Force Majeure.r”).

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond reasonable control and will include especially without limitation the following:e:

  • Strikes, lockouts, revolt, invasion or terrorist attack.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of other governments.

Payment by card

In accordance with the provisions of article 112 of Royal Legislative Decree 1/2007, when the amount of a purchase has been charged fraudulently or improperly using the payment card number, the consumer and user who owns it may demand the immediate cancellation of the position. In this case, the corresponding debit and reimbursement annotations in the accounts of Biscuit and of the consumer and user who hold the card will be made as soon as possible.

However, if the purchase had been effectively made by the consumer and cardholder user and the demand for the return was not a consequence of having exercised the right of withdrawal or resolution, the latter will be obliged to the employer to compensate for the damages. and damages caused as a result of said cancellation.

Suggestions, complaints and claims

Website You can send us your suggestions, complaints and claims through the website itself, by sending an email 

Legal notice, privacy policy and data protection

At Biscuit we care about the personal data that we process and about the exact compliance with current regulations on the protection of personal data, among others, EU Regulation 2016/679 of the European Parliament and of the Council of April 27 of 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46 / CE is repealed.E.

In accordance with this, the following questions are reported regarding the processing of personal data that we carry out.

Responsible for the treatment:Biscuit Store SL hereinafter, Biscuit, with CIF B87945838, and address at Plaza del Mercat 7, 07001, Mallorca and email:: 

Purpose of data processing: for the proper maintenance, development, compliance and control of the contractual relationship with customers, for the management and dispatch of the orders or purchases they make and the services they demand.

Likewise, we will use the identification and contact data of the clients to send, by electronic means or not, commercial information of interest about offers, promotions, products and services.

Legitimation of the treatment:The legal or juridical basis for the treatment of the personal data of the clients is the execution of the contract or orders they place.

Regarding the sending of commercial information, the legal basis is the satisfaction of legitimate interests pursued by Biscuit, as contemplated in article 6.1. f of the RGPD. This will be without prejudice to the possibility that the client has to oppose the sending of that commercial information..

Recipients of the data: The personal data of the clients will be communicated to the tax administration for compliance with legal and tax obligations, as well as to the financial entity (s) through which Biscuit manages the collections.

However, to manage in a more efficient, dynamic and operational way and to be able to better control the informative communications that we send by email, we use MailChimp, a platform developed by The Rocket Science Group Llc, an entity that is certified in the Shield of EU-US Privacy Information available in this regard: The Rocket Science Group Llc privacy policy:

Data retention period:five years: corresponding to the prescription of tax obligations, as established by tax regulations. Same period for the exercise of personal actions that do not have a special prescription period, as contemplated in article 1964 of the Civil Code.

Six years: in relation to books, correspondence, documentation and supporting documents concerning the business, as required by article 30 of the Commercial Code.

Ten years:the documentation formalizing compliance with the obligations established in Law 10/2010, of April 28, on the prevention of money laundering and terrorist financing, as required by its article 25.

Data protection rights:

  • Right to request access to your personal data: in order to know and verify the legality of the treatment, you may ask us at any time to confirm whether Biscuit is treating your personal data and, in this case, we will inform you, among others Questions, about what data we are treating, its purpose, origin of the data, expected period of conservation of the data and, where appropriate, recipients or categories of recipients.
  • Right to request rectification: you may request the rectification of personal data that are inaccurate or that we complete those that are incomplete, including through an additional declaration. In this case, you must indicate in your request what data you are referring to and the correction to be made, accompanying, where appropriate, the supporting documentation for the inaccuracy or incompleteness of the data being processed.
  • Right to request your deletion right to be forgotten: you can request that your personal data be deleted and stopped being processed if they are no longer necessary for the purposes for which they were collected or otherwise processed, withdraw your consent, have been treated illegally or must be removed to comply with a legal
  • Right to request the limitation of the processing of your personal data: in this case Biscuit will only keep your personal data for the formulation, exercise or defense of claims, or with a view to protecting the rights of another natural or legal person or for important public interest reasons.
  • Right to the portability of your personal data: you can ask us to deliver your personal data, to you or to another person in charge that you indicate, in a structured, commonly used and machine-readable format.
  • Right to object to treatment: Biscuit will stop treating your personal data in the way you indicate, unless we have to continue treating them for compelling legitimate reasons or for the formulation, exercise or defense of possible claims.

How to exercise your data protection rights: to exercise your rights, you must send us a written request addressed to Biscuit, Plaza del mercat 7.07001, Mallorca, accompanying in any case a photocopy of your ID.

Biscuit will respond to all requests within the terms and conditions required by current regulations on the protection of personal data.

How to file a claim with the Spanish Data Protection Agency: if you consider that we have not adequately processed your personal data or that we have not duly attended to the exercise of your data protection rights, you can file a claim with the Spanish Agency for Data Protection, either through its electronic headquarters or at its address, at calle Jorge Juan, nº 6, CP 28001 of Madrid.

More information on data protection rights and claims before the Control Authority


In accordance with the applicable regulations described in the previous section, for any controversy or conflict that may arise between users of the website and Biscuit, the parties expressly agree to submit to Spanish Courts and Tribunals in any case, being in In any case, those that correspond in accordance with the provisions of Spanish regulations on procedural matters.

Applicable legislation

The activity carried out through the is subject to current Spanish legislation that is applicable, among others, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Royal Decree 1720/2007, of December 21, by which approves the Regulations for the development of Organic Law 15/1999, of December 13, on Protection of Personal Data, Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, Civil Code and Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for Consumers and Users and other complementary laws.