Yes, shipping to Ceuta, Melilla, and the Portuguese Islands has different conditions and is not included in the delivery times or rates mentioned above.

If you have any other questions about shipping or delivery times, don't hesitate to ask. We're here to help! You can email us at hello@biscuitstore.es.

Yes, the shipping cost includes taxes and fees for outbound shipment, but any customs clearance fees or local taxes are the customer's responsibility.

Delivery times vary depending on the destination and exclude weekends and national holidays. Shipping times begin when the order leaves our warehouse.

You will receive an email with your order's tracking number so you can always know the status of your package. To track your package, use the tracking number provided in your shipping confirmation email. You can track your package through the Correos website or using their mobile app.

• ON THE WAY: This status means your package is already in the hands of the Correos team. Within this phase, you may find other, more specific statuses:
• ADMITTED : The shipment has been received by Correos at origin (at an office, mass admission center or by the postman at the agreed location).
• IN TRANSIT : The shipment has left the logistics center of origin and is headed to the corresponding sorting center.
• CLASSIFIED : The shipment has been classified at the logistics center and assigned to a carrier for its next step.
• IN TRANSIT (toward delivery unit) : The shipment is being moved to the next facility or unit (such as the processing center or delivery unit) for further processing.

• IN DELIVERY : In this status, your package is in the process of being delivered. Within this status, you may find additional details:

• Added to the delivery unit : The package has arrived at the unit responsible for delivery and will be delivered soon.
• In delivery : The delivery person is en route making the delivery.
• Delivery attempt made : If delivery failed on the first attempt (due to recipient absence, address issues, etc.), this status will appear. The package will be retried, or you'll need to contact the courier company.

Biscuit is not responsible for delays or non-delivery if the address provided by the customer is incorrect or incomplete. It is important that you check that the address is correct before completing your purchase. If you have entered a mistake in the delivery address, we recommend that you contact Customer Service as soon as possible at hello@biscuitstore.es .

The order will be delivered according to the courier company's delivery schedule (Monday to Friday between 8:00 am and 8:00 pm). If you are not home, you must contact the courier company to arrange a new delivery day and time. Biscuit is not responsible for delays due to the customer's absence.

If you do not receive your order within ten (10) business days after the shipping notification, you must notify Biscuit via email hello@biscuitstore.es

Don't worry! We'll find a solution!