Shipping

Product Shipping and Delivery Times

Purchases made through our website will be delivered to customers on the following business days**: 

24 to 72 business hours
*Except Canary Islands, Ceuta, Melilla, and Portuguese Islands

Shipping costs include taxes and fees for outbound shipping. Customs clearance fees or local taxes are the responsibility of the customer.

**Excluding weekends and national holidays, from the moment the order leaves our warehouses, the delivery time may vary depending on the destination.

Products purchased through the website www.biscuitstore.es will be shipped via a courier company, always delivered to the address provided by the user. Biscuit will not be responsible for delays or non-delivery of products caused by errors in the buyer's shipping address or if it was incomplete.

Products will be delivered according to the courier company's schedule, so if the user is absent from the delivery address at the time of delivery, they must contact the courier company to arrange a new delivery day and time. Biscuit will not be responsible for delays due to the user's absence at the time of delivery. Therefore, to avoid these types of problems, we recommend that users provide a delivery address where they can be available to receive the product.

The order can be delivered at any time between 8 am and 8 pm from Monday to Friday (excluding holidays), and a signature for receipt or delivery note is required upon delivery.

These deadlines do not take into account force majeure events not attributable to biscuit (such as weather conditions or strikes).

Responsibility for Biscuit items will be transferred to the Customer at the time of delivery of the order.

When the user receives the item purchased on the site www.biscuitstore.es, they must verify that it corresponds to the one they acquired, is in perfect condition, and has not been damaged during transport.

If the received product does not match what the user requested, they must report it through the means indicated in these conditions (next paragraph). The product received in error will be returned, and the correct one will be sent.

If any such incident is detected, the customer must notify Biscuit within a maximum period of 24 hours from receiving the item by sending an email to info@biscuitstore.com, including their personal information, order number, and a description of the incident or problem with the received item(s). Biscuit will contact the customer as soon as possible to resolve the issue.

The costs resulting from failure to report the incident within the specified forms and deadlines will be borne by the user.

Likewise, the customer agrees to notify Biscuit of cases where orders are not received after ten (10) business days from the shipping notification, by sending an email to info@biscuitstore.com

However, in the event that the received item is defective or has any flaw, the customer must contact Biscuit within 24 hours of receiving the item by sending an email to info@biscuitstore.com, and they will be informed of the procedures to follow for resolving the issue. Once the return is received by Biscuit, the returned item will be carefully examined, and the customer will be notified by email within a maximum of ten (10) business days whether the return or replacement is approved (if applicable). If approved, the return or replacement of the item will be made as soon as possible and, in any case, within thirty (30) calendar days from the date of the email confirming the approval of the return or replacement of the non-conforming item, in which case, Biscuit will bear the costs of return transportation and delivery of the replaced item.

If the item cannot be replaced with an identical one, the customer may choose between an item of equivalent value or a full refund of the amount paid, including the proportional part of the transportation cost of that item, meaning that if the order included two items and only one of them had a defect, only half of the initial shipping cost would be refunded. If there were more items, it would be the proportional part of the initial shipping cost according to the number of defective item(s) (Example: for three defective items, 33% of the shipping cost would be refunded, for four items, 25%, and so on). Refunds will be made using the same payment method used for the purchase.