our policy
on returns
Can't decide? No problem!
If you are not satisfied with the item, you have 15 days from the date of receipt of your order to return it.
You can return the entire order (TOTAL), or part of it (PARTIAL).
You must always include the invoice we sent you with your order along with the item you want to return.
Returns from
Spain
No Return Cost 0€
The easiest way to make a return is to visit one of our stores.
If you choose to do so, no additional return shipping costs will be applied to your refund.
Step 1.
Deliver the items to be returned with the invoice that came inside your package.
Step 2.
You can also show it directly from your mobile device if you've lost the receipt.
Within 24 to 72 business hours, we will confirm the refund via email.
Return cost €3.95
Returning to a return point allows you to manage your package quickly and easily.
Just take your package to the nearest Correos point ( Citypaq Points ) and we'll take care of the rest.
Step 1.
Send an email to return@biscuitstore.es
Step 2.
We will send you an email with the issuance of the label that you will need to affix to the package along with the invoice that arrived inside your package.
Help us give our packaging a second life and use it to wrap your returned items.
Step 3.
Take your package to your nearest return point.
If all goes well, you'll get your refund in a few days!
Remember that the return has a cost of (3.95€) that will be applied to the total refund.
Remember! You must include the invoice you received with your order along with the item you want to return.
Would you prefer to return the package yourself?
If you prefer to send your package to us using another shipping method, the return cost will be borne by the customer.
This is the address where you can send your return.
BISCUIT STORE
C/ Claudio Coello 38, 28006, Madrid
Telephone: 910722968
Remember! You must include the invoice you received with your order along with the item you want to return.
1. Physical Store:
Partial returns of orders to physical stores are free.
If you decide to return any item from your order, no return costs will be applied.
2. CityPack Post Office Return Pack:
Partial return of the order with the Return Pack has a cost of €3.95
A refund fee of €3.95 will be applied to the order refund.
1. Physical Store:
Full returns to physical stores are free for orders.
The initial free shipping cost of €3.95 will be applied to the refund for orders over €120 .
2. CityPack Post Office Return Pack:
Returning an order with the Return Pack costs €3.95.
The initial free shipping cost of €3.95 will be applied to refunds for orders over €120.
For orders over €120
The total cost of the return will be €7.90 , which will be deducted from the order refund.
Return points
- C. de Claudio Coello, 38, Salamanca, 28001 - Madrid - ... See on Google Maps
- C. Corredera Alta de San Pablo, 4, Centro, 28004 - Madrid - ... See on Google Maps
- Fuencarral Street, 73, Centro, 28004 - Madrid - ... See on Google Maps
- Carrer de l'Argenteria, 66, Ciutat Vella, 08003 - Barcelona - ... See on Google Maps
- Carrer de Ciril Amorós, 65, 46004 - València - ... See on Google Maps
- Plaça del Mercat, 7, Centre, 07001 Palma - Balearic Islands - ... See on Google Maps
- Carrer del Bisbe Cardona, 1, 07800 Eivissa - Illes Balears - ... See on Google Maps
Citypaq is Correos' quick and easy solution for collecting, sending, or returning your packages through its smart lockers. You can find them near your home, your workplace, or in transit locations such as supermarkets, gas stations, or shopping centers. You can return your online purchases from any of their locations whenever you want.
You can find the nearest location at Citypaq
Biscuit is not responsible for the costs of returns from the Canary Islands, Ceuta, and Melilla due to taxes and fees.
Return shipping costs, as well as taxes and customs fees, are the customer's responsibility.
During sales or promotions, refund periods may be extended.
Return from
outside of Spain
Return costs vary depending on the country of delivery.
Biscuit is not responsible for return shipping costs for shipments outside of Spain.
Return shipping costs, as well as taxes and customs fees, are the customer's responsibility.
If an order has free shipping for exceeding the established minimum amount and, after a return, the final amount falls below the minimum amount, the corresponding shipping costs will be deducted from the refund.
During sales or promotions, refund periods may be extended.
Step 1.
Prepare and send.
Let's give our packaging a second life and use it to pack your items so they arrive in perfect condition with the order form or purchase confirmation attached.
Step 2.
You can send us your package using the shipping method of your choice.
We leave you the address where to send your return.
Step 3.
Mailing address
Biscuit Store
Claudio Coello Street 38
28001 Madrid (SPAIN)
Tel: +34.910722968
Very important!
You have 15 days from the date you receive your order to return it to us.
You must include the purchase invoice you received with your order when returning the item .
Do you need help?
frequently asked questions
Conditions of the garments
If your item has a defect, please contact us at return@biscuitsore.es and we will provide a solution as soon as possible. It's important that you attach a general photo and a detailed photo of the defect to the email address provided above.
To ensure a smooth and efficient process, items must meet the following conditions:
- Impeccable condition : Products must be unused, unwashed and retain all labels, both inside and out.
- Intact label : If the label has been tampered with, we will not be able to accept the return.
If all goes well and you meet the above requirements, you'll receive a refund confirmation email within 24 to 72 hours. It may take up to 7 days for your refund to appear in your bank account.
Do you still have doubts?
Our Contact
Contact us using this form...
Or you can write to us directly at this email return@biscuitsore.es
