Shipping, Exchanges and Returns
shipments
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HOME DELIVERY – Free on orders +69.95€
5.95 (Peninsula and Balearic Islands))
6.95€ (Portugal)24 to 72 business hours
*Except the Canary Islands, Ceuta, Melilla and the Portuguese IslandsEUROPE and the Canary Islands – 15.95€Free on orders +249€2 to 7 business daysOUT OF EUROPE – 34.95€From 2 to 9 business days
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Returns
¿You do not decide Nothing happens, our returns are always frees*
You can return your order in full or in part. You have 15 days, counting from the moment you receive it.
FREE STORE RETURN You can return your orders in any of our stores(click here to see telephone numbers) You have up to 15 days from the date of purchase.
FREE RETURN ADDRESS*
writing to us atreturn@biscuitstore.es .We will send you a return label so that you can leave your package at any Post Office or Cittypack point. You have 15 days from the date of receipt of the order.
*Free return only in Spain and Portugal (except the Canary Islands, Ceuta, Melilla and the Portuguese islands)
Changes
Free: In stores, as long as it has the model. You can call store (click here to see telephone numbers) or consulted inreturn@biscuitstore.es
If you want achange of size, color or alternative items, you will have to return the item andplace a new order.
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To learn more about our shipping policy, exchanges, returns and our terms & conditions clickhere