Shipping, Exchanges and Returns
Shipments
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HOME DELIVERY – Free on orders +69.95e
5.95 (Spain* and Portugal*) 24 to 72 business hourss
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EUROPE – 14.95€
Free on orders +200
2 to 7 business days
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OUT OF EUROPE – 29.95€
2 to 9 business days
* Except: Canary Islands, Ceuta, Melilla and the Portuguese islands
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returns
¿You do not decide Nothing happens, our returns are always frees*
You can return your entire order or part of it. You have 15 days, counting from when you receive it.
FREE RETURN IN STORE You can return your orders at any of our stores(click here to see phones) You have up to 15 days from the date of purchase.
FREE HOME RETURN*
Request your collection in this email:return@biscuitstore.es
We need your order number, collection address, day and time (3 hours margin.) Then we will send you a label to print and stick on the outside of the package.
Pack the items you want to return in their original packaging. The garments must be in the same conditions in which you received them, unused and with a label. Otherwise, they cannot be exchanged or returned.
*Free return only in Spain and Portugal (except the Canary Islands, Ceuta, Melilla and the Portuguese Islands)
Changes
Free: In stores, as long as they have the model. You can call the store (click here to see phones) or consulted inreturn@biscuitstore.es
If you want achange of size, color or alternative items, you will have to return the item andplace a new order.
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To learn more about our shipping policy, changes, returns and our terms & conditions clickhere