Product shipping and deadlines
* Excluding weekends and national holidays, since the order was shipped from our warehouses, the term may vary depending on the destination.
Products purchased by users through the websitewww.biscuitstore.es They will be sent through a courier company, always delivered to the address indicated by the user. Biscuit will not be responsible for delays or non-delivery of products caused by errors of the buyer when providing the shipping address or that it was incomplete.
The products will be delivered according to the schedules of the courier company, so that if the user is absent from home at the time of delivery, they must contact the courier company to agree on the date and time of the new delivery. Biscuit will not be responsible for delays that occur due to the absence of the user at the time the delivery is attempted. Therefore, in order to avoid this type of problem, we recommend that users provide a delivery address where they can be available to deliver the product.
The order can be delivered at any time between 8 in the morning and 8 in the afternoon from Monday to Friday (except holidays), and a signature of the receipt or delivery note is required upon delivery.
These deadlines do not take into account causes of force majeure not attributable to biscuit (such as inclement weather or strikes).
The responsibility for the Biscuit articles will be derived to the Client at the moment in which the order is delivered.
When the user receives the item they have purchased on the sitewww.biscuitstore.es You must check that it corresponds to the one you purchased, that it is in perfect condition and that it had not suffered damage during transport.
If the product received does not correspond to the one requested by the user, they must report it through the means indicated in these conditions (next paragraph). The product received by mistake will be withdrawn and the one that you have actually requested will be sent to you.
In case you detect an incident of this type, the client must inform Biscuit in a maximum period of 24 hours from the receipt of the article by sending an email to firstname.lastname@example.org, including your personal data, order number and a description of the incident or problem of the article / s received. Biscuit will contact the client as soon as possible in order to solve the incident.
The expenses that derive from the lack of communication of the incident in the forms and deadlines indicated, will be borne by the user.
In the same way, the client undertakes to notify Biscuit of cases of non-receipt of orders once ten (10) business days have elapsed from the date the notification of dispatch of the order had been sent, doing so through the address email email@example.com
However, in case the item received was defective or presented some defect , the client must contact Biscuit within a maximum period of 24 hours from the receipt of the article by sending an email to firstname.lastname@example.org and you will be informed of the procedures to follow to resolve the incident. Once the return has been received by Biscuit, the returned item will be carefully examined and the client will be notified by email, within a maximum period of ten (10) business days, whether or not the return or replacement of the same (if applicable) . If so, the return or replacement of the item will be made as soon as possible and, in any case, within thirty (30) calendar days following the date on which an email is sent confirming that the return or replacement is appropriate. of the non-conforming article, in which case, Biscuit will bear the costs of the return transport and delivery of the replaced article.
In the event that the item cannot be replaced by an identical one, the customer may choose between an item of equivalent value or a full refund of the amount paid, including the proportional part of the transport of that garment, that is, if the order includes two items and only one of them had a defect, only half of the initial amount of shipping costs will be returned. If there were more items, it will be the proportional part of the initial shipping cost (s) according to the number of defective item (s) (Example: three defective items would be returned 33% of the shipping costs, four items, 25% and so on ). Refunds will be made through the same system used to pay for the purchase.