Shipping
Product delivery and deadlines
Purchases made through our website will be delivered to customers on the following business days**:
5.95 (Peninsula, Balearic Islands and Portugal))
*Except the Canary Islands, Ceuta, Melilla and the Portuguese islands
Shipping cost includes taxes and fees for outbound shipping. Customs clearance fees or local taxes are the responsibility of the customer.
**Excluding weekends and national holidays, from the time the order left our warehouses, and the term may vary depending on the place of destination.
The products that users buy through the websitewww.biscuitstore.es They will be sent through a courier company, always delivered to the address indicated by the user. Biscuit will not be responsible for delays or non-delivery of products caused by errors by the buyer when providing the shipping address or if it is incomplete.
The products will be delivered according to the hours of the courier company, so that if the user is absent from the address at the time of delivery, they must contact the aforementioned courier company to agree on the day and time of the new delivery. Biscuit will not be responsible for delays that occur due to the absence of the user at the time the delivery was attempted. Therefore, in order to avoid this type of problem, we recommend users to provide a delivery address where they can be available to deliver the product.
The order can be delivered at any time between 8 in the morning and 8 in the afternoon from Monday to Friday (except holidays), and a signature of the acknowledgment of receipt or delivery note is required upon delivery.
These deadlines do not take into account force majeure causes not attributable to biscuit (such as inclement weather or strikes).
Responsibility for Biscuit items will be derived from the Customer at the time the order is delivered.
When the user receives the item they have purchased on the sitewww.biscuitstore.es You must check that it corresponds to the one you purchased, that it is in perfect condition and that it had not been damaged in transport.
If the product received does not correspond to the one requested by the user, they must report it through the means indicated in these conditions (following paragraph). The product received in error will be withdrawn and the one actually requested will be sent.
In case you detect any incident of this type, the client must notify Biscuit in a maximum period of 24 hours from receipt of the item by sending an email to info@biscuitstore.com, including your personal data, order number and a description of the incident or problem of the item(s) received. Biscuit will contact the client as soon as possible in order to solve the incident.
The expenses derived from the lack of communication of the incident in the forms and terms indicated, will be borne by the user.
In the same way, the client undertakes to notify Biscuit of cases of non-receipt of orders after ten (10) business days have elapsed since the notification of order shipment had been sent, doing so through the address email info@biscuitstore.com
However, in case the item received was defective or had any defects , the client must contact Biscuit within a maximum period of 24 hours from receipt of the article by sending an email to info@biscuitstore.com and you will be informed of the procedures to follow to resolve the incident. Once the return is received by Biscuit, the returned item will be carefully examined and the customer will be informed by email, within a maximum period of ten (10) business days, whether or not the return or replacement of the item is appropriate (if applicable). . If so, the return or replacement of the item will be made as soon as possible and, in any case, within thirty (30) calendar days following the date on which an email is sent confirming that the return or replacement proceeds. of the non-compliant item, in which case, Biscuit will assume the costs of transporting the return and delivery of the replaced item.
In the event that the item cannot be replaced by an identical one, the customer may choose between an item of equivalent value or the full refund of the amount paid, including the proportional part of the transport of that garment, that is, if the order included two articles and only one of them had a defect, only half of the initial amount of shipping costs will be refunded. If there are more items, it will be the proportional part of the initial shipping costs according to the number of defective item(s) (Example: three defective items would be returned 33% of the shipping costs, four items, 25% and so on). ). Refunds will be made through the same system used to pay for the purchase.