Shipping of the product and deadlines
24 to 72 business hours
*Except the Canary Islands, Ceuta, Melilla and the Portuguese Islands
Shipping cost includes taxes and fees for outbound shipping. Customs clearance fees or local taxes are the responsibility of the customer.
**Excluding weekends and national holidays, since the departure of the order from our warehouses, the term may vary depending on the place of destination.
Products purchased by users through the websitewww.biscuitstore.es They will be sent through a courier company, always delivered to the address indicated by the user. Biscuit will not be responsible for delays or non-delivery of products caused by buyer errors when providing the shipping address or that it was incomplete.
The products will be delivered according to the hours of the courier company, so that if the user is absent from home at the time of delivery, they must contact the aforementioned courier company to agree on the day and time of the new delivery. Biscuit will not be responsible for delays that occur due to the absence of the user at the time the delivery is attempted. Therefore, in order to avoid this type of problem, we recommend users to provide a delivery address where they can be available to deliver the product.
The order can be delivered at any time between 8 in the morning and 8 in the afternoon from Monday to Friday (except holidays), and a signature of the acknowledgment of receipt or delivery note is required.
These terms do not take into account causes of force majeure not attributable to biscuit (such as inclement weather or strikes).
The responsibility for the Biscuit items will be transferred to the Customer at the time the order is delivered.
When the user receives the item they have purchased on the sitewww.biscuitstore.es You must verify that it corresponds to the one you purchased, that it is in perfect condition and that it has not suffered damage during transport.
If the product received does not correspond to the one requested by the user, you must report it through the means indicated in these conditions (next paragraph). The product received in error will be withdrawn and the one that you would have actually requested will be sent to you.
In case you detect any incident of this type, the client must notify Biscuit in a maximum period of 24 hours from receipt of the item by sending an email to firstname.lastname@example.org, including your personal data, order number and a description of the incident or problem of the item(s) received. Biscuit will contact the client as soon as possible in order to solve the incident.
The expenses that derive from the lack of communication of the incidence in the forms and terms indicated, will be borne by the user.
In the same way, the client undertakes to notify Biscuit of the cases of non-receipt of orders after ten (10) business days from the date the notification of shipment of the order was sent, doing so through the address email email@example.com
However, in case the item received was defective or presented some defect , the client must contact Biscuit within a maximum period of 24 hours from the receipt of the article by sending an email to firstname.lastname@example.org and you will be informed of the procedures to follow to resolve the incident. Once the return is received by Biscuit, the returned item will be carefully examined and the customer will be notified by email, within a maximum period of ten (10) business days, whether or not to return or replace it (if applicable). . If so, the return or replacement of the item will be made as soon as possible and, in any case, within thirty (30) calendar days following the date on which an email is sent confirming that the return or replacement is appropriate. of the non-conforming article, in which case, Biscuit will assume the costs of transporting the return and delivery of the replaced article.
In the event that the item cannot be replaced by an identical one, the customer may choose between an item of equivalent value or a full refund of the amount paid, including the proportional part of the transportation of that garment, that is, if the order included two articles and only one of them has a defect, only half of the initial amount of shipping costs will be refunded. If there are more items, it will be the proportional part of the initial shipping costs according to the number of defective item(s) (Example: three defective items would be returned 33% of the shipping costs, four items, 25% and so on ). Refunds will be made through the same system used to pay for the purchase.