GENERAL INFORMATION

In which countries can buy online?

You can currently purchase in any country

 

How many languages can navigate?

The biscuitstore.es navigation languages are Spanish and English

 

Do you restock items marked "exhausted"?

If an item is out of stock, we will try to replace it ASAP. If there is no stock, we will withdraw the web.

 

I receive the same product that I see in the photo?

Yes, except for those products with traditional processes in which there might be a slight difference in the finish.

 

Is it possible to receive regular information in my email with the latest news and offers from biscuitstore.es?

Yes just going to "Newsletter" will receive information on the latest developments.

 

How do I retrieve my forgotten password?

If you forgot your password, you can recover it in the Log-in section. Provide your email address and we'll send you an email with instructions to follow.

 

How I can make sure I made my purchase?

Once you have placed your order, you will receive a confirmation email. If not shouldest receive, please contact our customer service department. atencionalcliente@biscuitstore.es

 

I can know in what state is my order?

Yes Access to "orders placed" in your account and you will see the status of your order in real time.

 

I can? Remove an item from my order?

Yes From the shopping cart you can remove items you do not want as long as you have not processed your order.

 

What should I do if I receive a faulty item?

biscuitstore.es only sells items in perfect condition, so that if, exceptionally you get a garment with some defect please contact our customer service department. atencionalcliente@biscuitstore.es